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THERE IS A TWO WEEK EXCHANGE POLICY. EXCHANGES WILL NOT BE PROCESSED IF THEY'RE PAST THE 14-DAY MARK OF THE RECEIVED DATE. PLEASE NOTE THAT THERE ARE NO REFUNDS. ITEMS ARE EXCHANGEABLE OR STORE CREDIT WILL BE PROVIDED.
ITEMS MUST BE UNWORN, UNUSED, UNWASHED, AND UNDAMAGED WITH TAGS ATTACHED. ITEMS WITH DEODORANT, MAKE UP, OR TANNING MARKS WILL NOT BE ACCEPTED.
WE RESERVE THE RIGHT TO REJECT AN EXCHANGE IF IT IS NOT IN ITS ORIGINAL CONDITION. CUSTOMERS ARE RESPONSIBLE FOR SHIPPING THE ITEM BACK TO OUR FACILITY AND PAYMENT FOR THE 2ND REPLACEMENT SHIPMENT. (WE ARE NOT RESPONSIBLE FOR ANY SHIPPING COSTS INCURRED AFTER THE SHIPMENT OF YOUR INITIAL ORDER FOR EXCHANGES.)
THE SECOND EXCHANGE IS FINAL SALE.
CLEARANCE, SALE ITEMS, OR ITEMS PURCHASED WITH A DISCOUNT ARE FINAL SALE.
ONCE YOUR ITEM(S) ARE RECEIVED, WE WILL SEND YOU AN EMAIL WITH A NEW TRACKING NUMBER REGARDING YOUR SHIPMENT. WE RECOMMEND OBTAINING A TRACKING NUMBER FOR YOUR RETURN AS WE ARE NOT RESPONSIBLE FOR UNDELIVERED PARCELS. WE DO NOT CREDIT ORIGINAL AND/OR RETURN SHIPPING COSTS.
FEEL FREE TO EMAIL US ANY QUESTIONS.
SUPPORT@SIEMPREGOLDEN.COM
SUPPORT@SIEMPREGOLDEN.COM
For all customer service & general inquiries please contact us below. One of our staff members will be in contact you within 24 hours.
All our original designs are only available and sold from our website.